Terms and Conditions

Last Updated: 7 October 2026

These Terms and Conditions govern your use of tigerlilyphoenix.co.uk and purchases made from Tigerlily Phoenix Ltd.

1. About us

Tigerlily Phoenix is operated by Tigerlily Phoenix Ltd, company number 15742230, VAT number GB491187665, with a business address at 48 Rydens Avenue, Walton-on-Thames, Surrey KT12 3JH, United Kingdom. You can contact us at contact@tigerlilyphoenix.co.uk or 07711 773180.

2. Products and availability

We aim to describe and display our products accurately. Colours and appearance can vary by screen. Product availability, specifications and prices may change from time to time. If we discover an error affecting an order, we will contact you as soon as reasonably possible.

3. Orders and payment

When you place an order, you are making an offer to purchase. An order is accepted when we confirm it. Payment must be successfully processed before dispatch. Prices shown at checkout are the prices that apply to that website order.

4. Delivery

Delivery options, prices and destinations for website orders are set out in our Shipping Policy. Marketplace orders are subject to the delivery and fulfilment terms shown on the relevant marketplace.

5. Returns and refunds

Returns and refunds are handled in accordance with our Refunds & Returns Policy. Nothing in these Terms limits rights that consumers have under applicable law.

6. Intellectual property

The Tigerlily Phoenix name, branding and original website content are owned by or licensed to Tigerlily Phoenix Ltd and are protected by applicable intellectual property laws. Third-party names and trade marks remain the property of their respective owners.

7. Third-party services

Our website is powered by Shopify and may use other third-party services to provide payments, delivery, analytics and other functions. Purchases made on tigerlilyphoenix.co.uk are made directly with Tigerlily Phoenix Ltd.

8. Privacy

Information about how we collect and use personal information is set out in our Privacy Policy.

9. Website use

You must not misuse the website, attempt to interfere with its security or operation, use it for unlawful purposes, or infringe the rights of Tigerlily Phoenix Ltd or any third party.

10. Liability

We do not exclude or limit liability where it would be unlawful to do so. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when an order was placed or that result from circumstances outside our reasonable control.

11. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply in your country of residence.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order will apply to that order.

13. Contact

Questions about these Terms can be sent to contact@tigerlilyphoenix.co.uk.