Shipping Policy

Orders placed on tigerlilyphoenix.co.uk

All website orders are dispatched from the United Kingdom.

Orders are normally processed within 1–3 business days after confirmation. Delivery times vary depending on the destination and carrier.

Where we deliver

We currently accept website orders for delivery to:

United Kingdom, Ireland, United States, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Portugal, Spain, Sweden and Switzerland.

Destinations not listed above are not currently supported for purchases made directly through our website.

United Kingdom

• Standard Delivery: £2.24 for orders up to £19.99.

• Free Standard Delivery: Orders of £20 or more.

• Express Delivery: £5.00.

European destinations

Standard International Delivery costs £8.99 to:

Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain and Sweden.

Switzerland and United States

Standard International Delivery costs £23.99.

Where Shopify displays prices in a local currency, the checkout may show the corresponding local-currency amount.

Dispatch and tracking

All website orders are dispatched from the UK.

Where tracking is available, tracking details will be provided after dispatch.

Delivery times are estimates and may be affected by carrier delays, customs processing, peak periods or circumstances outside our control.

The applicable shipping cost and available delivery methods will be displayed at checkout before payment.

Marketplace orders

Orders placed through Amazon, TikTok Shop or other third-party marketplaces are subject to the delivery options and fulfilment information displayed on those marketplaces.

Some Amazon orders may be fulfilled by Amazon FBA.

Questions about delivery

For questions about an order, please contact:

Email: contact@tigerlilyphoenix.co.uk

Please include your order number and the sales channel through which you purchased.